OMAHA, Neb., USA – As Scooter’s Coffee strives to provide the best customer drive-thru interaction in the nation, the company announces the launch of its new order ahead, pay ahead feature on the Scooter’s Coffee Mobile App.
Through the app and at no additional fee, customers can browse menu options, customize their order and pre-pay for same-day pickup during store hours at their nearest Scooter’s Coffee location. Upon arrival at the drive-thru, orders will be prepared fresh and amazingly fast with the handcrafted quality new and loyal Scooter’s Coffee customers know and love.
“We are passionate about enhancing the customer experience,” said Bill Black, Chief Marketing Officer at Scooter’s Coffee. “Our new order ahead, pay ahead feature will make it even more convenient for our customers to enjoy their favorite Scooter’s Coffee drink and treat.”
All purchases made through the Scooter’s Coffee Mobile App will earn customers “Smiles” that can be redeemed for loyalty rewards, including free drinks and additional perks.
Discover your next Scooter’s Coffee order when you download or update the Scooter’s Coffee Mobile App, available at the App Store and Google Play.
Founded in 1998 by Don and Linda Eckles in Bellevue, Nebraska, Scooter’s Coffee roasts only the finest coffee beans in the world at its headquarters in Omaha, Nebraska. In more than two decades of business, Scooter’s Coffee’s success is simple: stay committed to the original business principles and company’s four core values, which are Integrity, Love, Humility and Courage.
The Scooter’s Coffee Brand Promise, often recited to franchisees, customers and employees is: “Amazing People, Amazing Drinks… Amazingly Fast!®” It represents the company’s business origins from 1998 and reflects a steady commitment to providing an unforgettable experience to loyal and new customers.
Scooter’s Coffee is at the dawn of a strategic growth phase nationwide. With over 400 stores in 23 states, the company continues to grow rapidly. The U.S. coffee market is an estimated $48 billion a year recession-resistant industry, and Scooter’s Coffee is striving to become the #1 drive-thru coffee franchise in the nation. Visit ownascooters.com to learn more about the benefits of owning a franchise of a well-established company.
For more information, visit, scooterscoffee.com, facebook.com/scooterscoffee
Homer1800
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I was so excited to see a mobile ordering function had been added to the app. I would drink Scooters every day instead of Starbucks if I could order ahead and run in and pick up my drink. Unfortunately, this new feature is useless. First of all, it doesn’t tell you until after you have placed an order, but they don’t make your drink and have it ready for you to run in and pick up. They instruct you to go to the drive thru, give them your name, and then they will make your drink. How is this different or more efficient than just ordering in drive thru? They claim it is so your drink is “fresh” but if I cared about whether or not my drink sat for 10 min I wouldn’t order ahead. The point of this feature is convenience and this adds zero convenience to the customer experience.
On top of that, they still messed up my drinks when I literally entered in exactly what I wanted. I work in product marketing and I am just dumbfounded at the poor UX of this rollout. How much user testing did they do before they launched this? Scooters—if you want to be competitive with the bigger companies like Starbucks and Dunkin then fix the digital and operational issues or you’re going to get left behind. Your drinks are better but the convenience and access is just as, if not more, critical to get right.